{
  "id": "02-dialpad",
  "slug": "dialpad",
  "normalized_name": "dialpad",
  "name": "Dialpad",
  "vendor_url": "dialpad.com",
  "category": "engagement-outbound",
  "what_it_does": "An AI-native business communications platform covering cloud phone, contact centre, SMS and meetings, with an MCP server that exposes the Dialpad Public API surface (calls, contacts, call centres, coaching teams, transcripts) as tools an assistant can call.",
  "ai_features": "Real and central to the product: live transcription, AI recaps, sentiment analysis, AI scorecards and live coaching are all first-party features rather than bolt-ons, and the MCP server's read tools return that AI-derived call data (transcripts, action items) rather than only raw call metadata.",
  "mcp_status": "official",
  "mcp_url": "https://mcp-public.us.karehq.com/mcp for United States tenants and https://mcp-public.eu.karehq.com/mcp for Europe (docs: https://developers.dialpad.com/docs/dialpad-mcp-server; marketing page: https://www.dialpad.com/mcp/)",
  "mcp_auth": "oauth. The docs state the server is hosted by Dialpad, supports Dynamic Client Registration so clients register themselves on first connect, acts on the signed-in user's behalf within their existing permissions, and holds sessions for 24 hours before prompting a fresh sign-in. The docs are explicit that \"there are no API keys, service accounts, or admin setup steps involved\", which contradicts the marketing page.",
  "api_gate": "enterprise-leaning - the MCP server is gated by an Early Access Program, not by a price. The vendor's developer docs carry the banner \"This is an Early Access Program feature. Please contact your Customer Success Manager to request access\", and add that if the company is not enrolled the calls fail with HTTP 403. Dialpad's own pricing page renders its per-seat tiers client-side and the fetch on this date returned only the AI Agent tab, whose pricing is conversation-based and routed to \"Talk to sales\".",
  "revops_role": "The dialer and conversation-capture layer of an outbound stack, and, via MCP, a way for an agent to read call outcomes and transcripts and act on them without a separate conversation-intelligence tool in the middle.",
  "tier": "RESEARCHED",
  "last_checked": "2026-09-07",
  "sources": "https://developers.dialpad.com/docs/dialpad-mcp-server, https://www.dialpad.com/mcp/, https://www.dialpad.com/pricing/, https://mcp-public.us.karehq.com/mcp",
  "notes": "Verified 2026-09-07: POST of an MCP initialize to https://mcp-public.us.karehq.com/mcp returned HTTP 401 with {\"detail\":\"Authorization header missing or invalid format.\"}, confirming a live auth-gated server. TWO CORRECTIONS TO THE CANDIDATE ROW, both material. First, the endpoint is not on a dialpad.com host at all: mcp.dialpad.com does not resolve (DNS failure on this date), and the documented server URLs are on karehq.com, a domain Dialpad acquired with Kare Knowledgeware. An operator checking only dialpad.com would conclude no server exists. Second, the marketing page at dialpad.com/mcp shows an API key (dp_...) in its illustrations and claims \"100+ pre-built actions\", while the developer docs state OAuth with no API keys and count \"36 tools are exposed by the Dialpad MCP Server today\". Where the two disagree the developer docs are treated as authoritative and both figures are recorded. Tool groups documented: Calls, Call Centers, Coaching Teams, Contacts, Departments and Offices, and more. The tools are built out of the Dialpad Public APIs, so MCP reach equals API reach. 2026-09-07: Both regional endpoints answered 401 to an MCP initialize POST: https://mcp-public.us.karehq.com/mcp and https://mcp-public.eu.karehq.com/mcp. karehq.com is Dialpad-operated (Kare was acquired by Dialpad) (https://mcp-public.us.karehq.com/mcp).",
  "mcp_status_bucket": "official",
  "api_gate_bucket": "enterprise-leaning",
  "mcp_urls": [
    "https://mcp-public.us.karehq.com/mcp",
    "https://mcp-public.eu.karehq.com/mcp",
    "https://developers.dialpad.com/docs/dialpad-mcp-server",
    "https://www.dialpad.com/mcp/"
  ],
  "source_urls": [
    "https://developers.dialpad.com/docs/dialpad-mcp-server",
    "https://www.dialpad.com/mcp/",
    "https://www.dialpad.com/pricing/",
    "https://mcp-public.us.karehq.com/mcp"
  ],
  "source_annotations": [],
  "vendor_domain": "dialpad.com",
  "display_name": "Dialpad",
  "docs_url": null,
  "jobs": [],
  "jobs_tagged_by": null,
  "jobs_tagged_on": null,
  "github_url": null,
  "github_stars": null,
  "github_last_commit": null,
  "github_archived": null,
  "github_fetched_on": null,
  "github_candidates": [],
  "docs_digest": null,
  "docs_last_crawled": null,
  "submission": null,
  "mcp_tools": [],
  "mcp_tool_count": 0,
  "mcp_tools_evidence": null,
  "mcp_tools_repo": null,
  "mcp_tools_repo_party": null,
  "mcp_catalog_shape": null,
  "mcp_catalog_note": null,
  "mcp_tools_fetched_on": null,
  "cli_status": "none-found",
  "cli_party": null,
  "cli_binary": null,
  "cli_install": [],
  "cli_login": null,
  "cli_commands_seen": [],
  "cli_docs_url": null,
  "cli_repo": null,
  "cli_packages": [],
  "cli_evidence": null,
  "cli_checked_on": "2026-09-27",
  "github_org": "dialpad",
  "github_org_status": "resolved",
  "github_org_url": "https://github.com/dialpad",
  "github_org_evidence": {
    "rule": "rule 3",
    "url": "search q=Dialpad",
    "matched_domain": "dialpad.com",
    "via": "website",
    "detail": "account website www.dialpad.com has the vendor's domain",
    "confidence": "strong",
    "candidates_rejected": []
  },
  "github_org_repos": 13,
  "github_org_repos_mcp": 0,
  "github_org_repos_cli": 0,
  "github_org_latest_activity": "2026-09-04T23:58:39Z",
  "github_org_recent_repos": [
    {
      "name": "dialtone",
      "url": "https://github.com/dialpad/dialtone",
      "kind": "other",
      "description": "The main repository for all of Dialpad's design system resources.",
      "stars": 15,
      "pushed_at": "2026-09-04",
      "latest_release": "dialtone/v10.0.0-next.20"
    },
    {
      "name": "dialtone-tokens-swift",
      "url": "https://github.com/dialpad/dialtone-tokens-swift",
      "kind": "sdk",
      "description": "Include this repository in your iOS project to use swift tokens.",
      "stars": 0,
      "pushed_at": "2026-08-27",
      "latest_release": null
    },
    {
      "name": "dialpad-python-sdk",
      "url": "https://github.com/dialpad/dialpad-python-sdk",
      "kind": "sdk",
      "description": null,
      "stars": 16,
      "pushed_at": "2026-03-31",
      "latest_release": null
    },
    {
      "name": "dx-ios-clients",
      "url": "https://github.com/dialpad/dx-ios-clients",
      "kind": "other",
      "description": "📱 Ai Chatbot for iOS, for integrating Dialpad Ai Chatbot into your iOS application.",
      "stars": 0,
      "pushed_at": "2025-05-29",
      "latest_release": "v1.0.0"
    },
    {
      "name": "dx-android-clients",
      "url": "https://github.com/dialpad/dx-android-clients",
      "kind": "other",
      "description": "📱 Ai Chatbot for Android, for integrating Dialpad Ai Chatbot into your Android application.",
      "stars": 1,
      "pushed_at": "2025-05-28",
      "latest_release": "v1.0.0"
    }
  ],
  "github_org_checked_on": "2026-09-08",
  "mcp_endpoint": null,
  "mcp_docs_url": null,
  "endpoint_status": "not-probed",
  "endpoint_http_status": null,
  "endpoint_last_probed": null,
  "endpoint_wall_note": null,
  "canonical": true,
  "canonical_id": "02-dialpad",
  "also_listed_in": [],
  "source_file": "02-engagement-outbound.md",
  "source_line": 523,
  "file_index": 27,
  "category_num": "02",
  "category_slug": "engagement-outbound",
  "category_label": "Engagement & Outbound",
  "heading": "Dialpad",
  "missing_schema_fields": [],
  "extra_fields": {},
  "display_rank": 155
}