{
  "id": "06-nutshell-crm",
  "slug": "nutshell-crm",
  "normalized_name": "nutshell crm",
  "name": "Nutshell CRM",
  "vendor_url": "nutshell.com",
  "category": "revops-infra",
  "what_it_does": "An SMB CRM covering leads, companies, people, pipelines and activity reporting, with email and calendar sync and built-in marketing tools, and a read-only MCP server that lets an assistant search that data and pull sales reports.",
  "ai_features": "The product sells AI outcomes metered per plan (AI lead recaps and next steps, an AI chatbot, AI email tooling). The MCP server adds none of its own and is explicitly read-only.",
  "mcp_status": "official",
  "mcp_url": "https://app.nutshell.com/mcp (docs: https://support.nutshell.com/en/articles/12631143-mcp-server)",
  "mcp_auth": "oauth. The vendor's article instructs the user to add the server URL as a custom connector, then log in to Nutshell and approve access on a consent page; no API key is entered into the AI client.",
  "api_gate": "paid - Nutshell's own MCP article states \"MCP server integration is included with all Nutshell plans at no extra cost\" and adds \"There are no usage limits or hidden fees for MCP queries within Nutshell.\" There is no free Nutshell tier: the published plans start at $13 per user per month and run through $25, $42, $59 and $79, all with a self-serve \"Try for free\" trial and no seat minimums or maximums.",
  "revops_role": "System of record for a small sales team, and a clean example of a CRM shipping a deliberately read-only MCP surface so an assistant can answer pipeline questions without being able to change anything.",
  "tier": "RESEARCHED",
  "last_checked": "2026-09-07",
  "sources": "https://support.nutshell.com/en/articles/12631143-mcp-server, https://www.nutshell.com/pricing, https://app.nutshell.com/mcp",
  "notes": "Verified 2026-09-07: POST of an MCP initialize to https://app.nutshell.com/mcp returned HTTP 401 Authorization required, confirming a live auth-gated server. READ-ONLY BY DESIGN, and the vendor says so plainly: \"The MCP server can only read your data and cannot make any changes to your Nutshell account.\" Documented tool coverage is search over leads, companies, people and users, plus pipelines, stages, outcomes, activity types, sources and channels, industries, markets and territories, and tags. That makes it the safest CRM MCP in this file to hand an unsupervised agent, and a useful counterexample to the assumption that an official CRM server means write access. Cost note worth carrying into any write-up: Nutshell charges nothing for MCP queries but the article points out the real bill lands on the AI side, saying \"You'll only pay for your AI assistant subscription (ChatGPT Plus, Claude Pro)\", and the connection instructions for both Claude and ChatGPT require a paid plan on those products. 2026-09-07: https://app.nutshell.com/mcp returned 401 to an MCP initialize POST (https://app.nutshell.com/mcp).",
  "mcp_status_bucket": "official",
  "api_gate_bucket": "paid",
  "mcp_urls": [
    "https://app.nutshell.com/mcp",
    "https://support.nutshell.com/en/articles/12631143-mcp-server"
  ],
  "source_urls": [
    "https://support.nutshell.com/en/articles/12631143-mcp-server",
    "https://www.nutshell.com/pricing",
    "https://app.nutshell.com/mcp"
  ],
  "source_annotations": [],
  "vendor_domain": "nutshell.com",
  "display_name": "Nutshell CRM",
  "docs_url": null,
  "jobs": [],
  "jobs_tagged_by": null,
  "jobs_tagged_on": null,
  "github_url": null,
  "github_stars": null,
  "github_last_commit": null,
  "github_archived": null,
  "github_fetched_on": null,
  "github_candidates": [],
  "docs_digest": null,
  "docs_last_crawled": null,
  "submission": null,
  "mcp_tools": [],
  "mcp_tool_count": 0,
  "mcp_tools_evidence": null,
  "mcp_tools_repo": null,
  "mcp_tools_repo_party": null,
  "mcp_catalog_shape": null,
  "mcp_catalog_note": null,
  "mcp_tools_fetched_on": null,
  "cli_status": "none-found",
  "cli_party": null,
  "cli_binary": null,
  "cli_install": [],
  "cli_login": null,
  "cli_commands_seen": [],
  "cli_docs_url": null,
  "cli_repo": null,
  "cli_packages": [],
  "cli_evidence": null,
  "cli_checked_on": "2026-09-27",
  "github_org": "nutshellcrm",
  "github_org_status": "resolved",
  "github_org_url": "https://github.com/nutshellcrm",
  "github_org_evidence": {
    "rule": "rule 3",
    "url": "search q=nutshell",
    "matched_domain": "nutshell.com",
    "via": "website",
    "detail": "account website https://nutshell.com has the vendor's domain",
    "confidence": "strong",
    "candidates_rejected": []
  },
  "github_org_repos": 6,
  "github_org_repos_mcp": 0,
  "github_org_repos_cli": 0,
  "github_org_latest_activity": "2025-06-13T13:20:09Z",
  "github_org_recent_repos": [
    {
      "name": "eslint-config-nutshell",
      "url": "https://github.com/nutshellcrm/eslint-config-nutshell",
      "kind": "other",
      "description": "ESLint shareable config for the Nutshell JavaScript style guide",
      "stars": 1,
      "pushed_at": "2025-06-13",
      "latest_release": "v5.0.0"
    },
    {
      "name": "api-spec",
      "url": "https://github.com/nutshellcrm/api-spec",
      "kind": "api-client",
      "description": null,
      "stars": 3,
      "pushed_at": "2023-09-14",
      "latest_release": null
    },
    {
      "name": "is",
      "url": "https://github.com/nutshellcrm/is",
      "kind": "other",
      "description": null,
      "stars": 0,
      "pushed_at": "2023-09-14",
      "latest_release": null
    },
    {
      "name": "nutshell-api-php",
      "url": "https://github.com/nutshellcrm/nutshell-api-php",
      "kind": "sdk",
      "description": "A lightweight JSON-RPC + CURL wrapper to access Nutshell CRM's API.",
      "stars": 22,
      "pushed_at": "2023-09-14",
      "latest_release": null
    },
    {
      "name": "hass-config",
      "url": "https://github.com/nutshellcrm/hass-config",
      "kind": "other",
      "description": "The config for the Nutshell Home Assistant instance",
      "stars": 0,
      "pushed_at": "2023-09-14",
      "latest_release": null
    }
  ],
  "github_org_checked_on": "2026-09-08",
  "mcp_endpoint": null,
  "mcp_docs_url": null,
  "endpoint_status": "not-probed",
  "endpoint_http_status": null,
  "endpoint_last_probed": null,
  "endpoint_wall_note": null,
  "canonical": true,
  "canonical_id": "06-nutshell-crm",
  "also_listed_in": [],
  "source_file": "06-revops-infra.md",
  "source_line": 576,
  "file_index": 25,
  "category_num": "06",
  "category_slug": "revops-infra",
  "category_label": "RevOps Infra",
  "heading": "Nutshell CRM",
  "missing_schema_fields": [],
  "extra_fields": {},
  "display_rank": 116
}