{ "id": "06-zoho-crm", "slug": "zoho-crm", "normalized_name": "zoho crm", "name": "Zoho CRM", "vendor_url": "zoho.com/crm", "category": "revops-infra", "what_it_does": "A full CRM platform for leads, contacts, deals, workflow automation and customisation, sold at the low end of the market, which in 2026 shipped four separately scoped MCP servers so an agent can be given exactly as much CRM access as a task needs.", "ai_features": "Zoho markets AI agents on its Professional tier and above, and the MCP layer is presented as the way an outside model acts on CRM data. The four-server split is a governance design rather than an AI feature: the intelligence is on the client side.", "mcp_status": "official", "mcp_url": "https://www.zoho.com/crm/developer/mcp.html is the vendor's own MCP product page describing four servers (Data Insights, Data Operations, Modules, Workflow and Automation); per-server endpoints are issued from Zoho's in-product Server Registry and the host is mcp.zoho.com", "mcp_auth": "oauth. The vendor's page describes a four-step setup ending in \"Authenticate via OAuth. Connect your Zoho CRM account. Your agent inherits your permissions and nothing beyond that.\"", "api_gate": "paid - the vendor's own pricing page lists APIs as a Standard-tier feature and describes them as \"Connect Zoho CRM to any app and perform actions with 5000 API calls/day.\" The fetch on this date rendered prices in Indian rupees (Standard 800, Professional 1,400, Enterprise 2,400 per user per month), so no dollar figure is recorded here rather than converted. Every tier carries a self-serve free trial.", "revops_role": "System of record for cost-sensitive SMB and mid-market teams, and the clearest worked example in this directory of scoping an agent's CRM reach by choosing which server to connect rather than by trusting a permission model after the fact.", "tier": "RESEARCHED", "last_checked": "2026-09-07", "sources": "https://www.zoho.com/crm/developer/mcp.html, https://www.zoho.com/crm/zohocrm-pricing.html, https://mcp.zoho.com", "notes": "Verified 2026-09-07: the host https://mcp.zoho.com answered a POST with HTTP 400 and a Zoho-formatted JSON body, {\"status\":\"failure\",\"data\":{\"error_code\":\"INVALID_REQUEST_METHOD\",\"message\":\"The http request method type is not a valid one\"}}, which proves a live Zoho service at that host but is NOT an MCP initialize response, because the per-server paths are issued from the in-product Server Registry and were not obtainable without an account. No bare endpoint is therefore recorded above and the mcp_url points at the vendor's own documentation page instead; SCHEMA law 1 is satisfied by that page, not by a probe. THE FOUR-SERVER SPLIT IS THE STORY and is worth a segment: Data Insights is read-only (pipeline questions with no write path at all), Data Operations is full CRUD, Modules can change schema and layouts, and Workflow and Automation can create workflow rules and blueprints. Almost every other CRM in this file ships one server and one blast radius. Zoho's own copy for the read-only server, \"Read everything. Risk nothing\", is the cleanest statement of the design anyone in this category has published. Caveat found on the page: its \"Get started\" button links to a signup URL carrying plan=enterprise, which sits oddly against the Standard-tier API line on the pricing page; the plan floor for MCP specifically was not stated anywhere that could be read and is not guessed here.", "mcp_status_bucket": "official", "api_gate_bucket": "paid", "mcp_urls": [ "https://www.zoho.com/crm/developer/mcp.html" ], "source_urls": [ "https://www.zoho.com/crm/developer/mcp.html", "https://www.zoho.com/crm/zohocrm-pricing.html", "https://mcp.zoho.com" ], "source_annotations": [], "vendor_domain": "zoho.com", "display_name": "Zoho CRM", "docs_url": null, "jobs": [], "jobs_tagged_by": null, "jobs_tagged_on": null, "github_url": null, "github_stars": null, "github_last_commit": null, "github_archived": null, "github_fetched_on": null, "github_candidates": [], "docs_digest": null, "docs_last_crawled": null, "submission": null, "mcp_tools": [], "mcp_tool_count": 0, "mcp_tools_evidence": null, "mcp_tools_repo": null, "mcp_tools_repo_party": null, "mcp_catalog_shape": null, "mcp_catalog_note": null, "mcp_tools_fetched_on": null, "cli_status": "none-found", "cli_party": null, "cli_binary": null, "cli_install": [], "cli_login": null, "cli_commands_seen": [], "cli_docs_url": null, "cli_repo": null, "cli_packages": [], "cli_evidence": null, "cli_checked_on": "2026-09-27", "github_org": "catalystbyzoho", "github_org_status": "resolved", "github_org_url": "https://github.com/catalystbyzoho", "github_org_evidence": { "rule": "rule 3", "url": "search q=zoho", "matched_domain": "zoho.com", "via": "website", "detail": "account website https://catalyst.zoho.com has the vendor's domain", "confidence": "strong", "candidates_rejected": [ { "login": "crm-dx", "from": "rule 3 (Zoho CRM)", "type": "Organization", "website": null, "rejected": "website (none) does not match zoho.com" }, { "login": "Zoho-CRM-Desktop-App", "from": "rule 3 (Zoho CRM)", "type": "Organization", "website": null, "rejected": "website (none) does not match zoho.com" }, { "login": "actions-pack", "from": "rule 3 (Zoho CRM)", "type": "Organization", "website": "https://actions-pack.com", "rejected": "website actions-pack.com does not match zoho.com" }, { "login": "Techloyce-LTD-uk", "from": "rule 3 (Zoho CRM)", "type": "Organization", "website": "http://techloyce.com", "rejected": "website techloyce.com does not match zoho.com" }, { "login": "Zoho-CRM-Plus-Tools", "from": "rule 3 (Zoho CRM)", "type": "Organization", "website": null, "rejected": "website (none) does not match zoho.com" }, { "login": "zoho", "from": "rule 3 (zoho)", "type": "Organization", "website": "https://zohocorp.com/", "rejected": "website zohocorp.com does not match zoho.com" }, { "login": "Zohocorp-Pvt-Ltd", "from": "rule 3 (zoho)", "type": "Organization", "website": null, "rejected": "website (none) does not match zoho.com" } ] }, "github_org_repos": 74, "github_org_repos_mcp": 1, "github_org_repos_cli": 1, "github_org_latest_activity": "2026-09-04T11:14:44Z", "github_org_recent_repos": [ { "name": "zcatalyst-sdk-js", "url": "https://github.com/catalystbyzoho/zcatalyst-sdk-js", "kind": "sdk", "description": "Modularized CATALYST SDK for JavaScript.", "stars": 3, "pushed_at": "2026-09-04", "latest_release": "v0.0.5" }, { "name": "agent-skills", "url": "https://github.com/catalystbyzoho/agent-skills", "kind": "infra", "description": "AI agent skills for Catalyst by Zoho — enables Claude, Gemini, Cursor, Copilot, and Windsurf to write deployment-ready Catalyst code, recommend architecture, an", "stars": 59, "pushed_at": "2026-08-28", "latest_release": "v2026.08.22-a720b7b" }, { "name": "slate", "url": "https://github.com/catalystbyzoho/slate", "kind": "docs-or-examples", "description": "Client framework examples and boilerplate templates.", "stars": 2, "pushed_at": "2026-08-24", "latest_release": null }, { "name": "codex-plugin", "url": "https://github.com/catalystbyzoho/codex-plugin", "kind": "plugin-or-integration", "description": "Repository of OpenAI Codex plugins", "stars": 0, "pushed_at": "2026-08-16", "latest_release": null }, { "name": "zcatalyst-cli", "url": "https://github.com/catalystbyzoho/zcatalyst-cli", "kind": "cli", "description": "Official Command Line Interface for Catalyst By Zoho", "stars": 1, "pushed_at": "2026-08-12", "latest_release": null } ], "github_org_checked_on": "2026-09-08", "mcp_endpoint": null, "mcp_docs_url": null, "endpoint_status": "not-probed", "endpoint_http_status": null, "endpoint_last_probed": null, "endpoint_wall_note": null, "canonical": true, "canonical_id": "06-zoho-crm", "also_listed_in": [], "source_file": "06-revops-infra.md", "source_line": 598, "file_index": 26, "category_num": "06", "category_slug": "revops-infra", "category_label": "RevOps Infra", "heading": "Zoho CRM", "missing_schema_fields": [], "extra_fields": {}, "display_rank": 152 }