{
  "id": "14-ada",
  "slug": "ada",
  "normalized_name": "ada",
  "name": "Ada",
  "vendor_url": "ada.cx",
  "category": "inbound-plg-chat",
  "what_it_does": "Enterprise AI customer-experience platform (voice, chat, email) that automates inbound support and sales conversations end-to-end.",
  "ai_features": "Vendor claims multi-LLM orchestration, generative AI for complex resolution, and \"Playbooks\" for automating SOPs with agentic AI, citing an 84% automated resolution rate and 357% ROI - all vendor-stated figures, not independently verified.",
  "mcp_status": "official (docs-only)",
  "mcp_url": "https://docs.ada.cx/_mcp/server ; repo https://github.com/AdaSupport/ada-skills",
  "mcp_auth": "none documented - connects over HTTP with no credential requirement described in the docs.",
  "api_gate": "enterprise-only (/pricing is a demo-booking landing page with no tiers or prices; docs.ada.cx publishes a public API reference but states no plan or package requirement for access)",
  "revops_role": "Enterprise inbound AI agent platform for CX teams; notable in this category for having a real but narrow MCP server.",
  "tier": "RESEARCHED",
  "last_checked": "2026-09-07",
  "sources": "https://www.ada.cx, https://docs.ada.cx, https://docs.ada.cx/_mcp/server, https://www.ada.cx/pricing/",
  "notes": "IMPORTANT CAVEAT - Ada's MCP server exposes exactly one tool (\"AI-powered search over the documentation\") and only lets an AI client search Ada's own help docs; it is not an MCP for querying or acting on a customer's live Ada account data (conversations, contacts, etc.). Listed as official because the URL is real and vendor-hosted, but do not conflate this with a full product-data MCP like Intercom's or Pylon's. [api_gate 2026-08-25] Reclassified unknown -> enterprise-only from the vendor's own page (https://www.ada.cx/pricing/): /pricing is a demo-booking landing page with no tiers or prices; docs.ada.cx publishes a public API reference but states no plan or package requirement for access. 2026-09-07: https://docs.ada.cx/_mcp/server answered an MCP initialize with HTTP 200 and a jsonrpc result - a live, unauthenticated MCP server on the vendor domain (https://docs.ada.cx/_mcp/server). 2026-09-12 (P6-04 repo sweep): first-party repository recorded at https://github.com/AdaSupport/ada-skills - first-party agent skills for the Ada MCP Server, NOT the server source. Evidence: the org AdaSupport, whose GitHub profile name is Ada and whose profile site is ada.cx, the vendor domain on this entry, and whose repo description reads \"Agent Skills for the Ada MCP Server\".",
  "mcp_status_bucket": "official",
  "api_gate_bucket": "enterprise-only",
  "mcp_urls": [
    "https://docs.ada.cx/_mcp/server",
    "https://github.com/AdaSupport/ada-skills"
  ],
  "source_urls": [
    "https://www.ada.cx",
    "https://docs.ada.cx",
    "https://docs.ada.cx/_mcp/server",
    "https://www.ada.cx/pricing/"
  ],
  "source_annotations": [],
  "vendor_domain": "ada.cx",
  "display_name": "Ada",
  "docs_url": null,
  "jobs": [
    "answer-inbound-chat"
  ],
  "jobs_tagged_by": "machine-pass",
  "jobs_tagged_on": "2026-08-25",
  "github_url": null,
  "github_stars": null,
  "github_last_commit": null,
  "github_archived": null,
  "github_fetched_on": null,
  "github_candidates": [
    "https://github.com/AdaSupport/ada-skills"
  ],
  "docs_digest": null,
  "docs_last_crawled": null,
  "submission": null,
  "mcp_tools": [
    {
      "name": "searchDocs",
      "description": "Search the documentation at https://docs.ada.cx. Returns relevant doc passages with source URLs.",
      "required_params": [
        "query"
      ],
      "evidence": "live-list",
      "repo_party": null,
      "source_party": null,
      "risk": "read"
    }
  ],
  "mcp_tool_count": 1,
  "mcp_tools_evidence": "live-list",
  "mcp_tools_repo": null,
  "mcp_tools_repo_party": null,
  "mcp_catalog_shape": "fixed",
  "mcp_catalog_note": null,
  "mcp_tools_fetched_on": "2026-09-27",
  "cli_status": "none-found",
  "cli_party": null,
  "cli_binary": null,
  "cli_install": [],
  "cli_login": null,
  "cli_commands_seen": [],
  "cli_docs_url": null,
  "cli_repo": null,
  "cli_packages": [],
  "cli_evidence": null,
  "cli_checked_on": "2026-09-27",
  "github_org": null,
  "github_org_status": "unresolved",
  "github_org_url": null,
  "github_org_evidence": {
    "rule": null,
    "reason": "github candidates were seen but none passed the evidence rules",
    "candidates_rejected": [
      {
        "login": "AdaCore",
        "from": "rule 3 (Ada)",
        "type": "Organization",
        "website": "https://www.adacore.com",
        "rejected": "website adacore.com does not match ada.cx"
      },
      {
        "login": "adafruit",
        "from": "rule 3 (Ada)",
        "type": "Organization",
        "website": "adafruit.com",
        "rejected": "website adafruit.com does not match ada.cx"
      },
      {
        "login": "SylphAI-Inc",
        "from": "rule 3 (Ada)",
        "type": "Organization",
        "website": "https://adalagent.ai",
        "rejected": "website adalagent.ai does not match ada.cx"
      },
      {
        "login": "adatechschool",
        "from": "rule 3 (Ada)",
        "type": "Organization",
        "website": "https://adatechschool.fr",
        "rejected": "website adatechschool.fr does not match ada.cx"
      },
      {
        "login": "ada-url",
        "from": "rule 3 (Ada)",
        "type": "Organization",
        "website": "https://ada-url.com",
        "rejected": "website ada-url.com does not match ada.cx"
      }
    ]
  },
  "github_org_repos": 0,
  "github_org_repos_mcp": 0,
  "github_org_repos_cli": 0,
  "github_org_latest_activity": null,
  "github_org_recent_repos": [],
  "github_org_checked_on": "2026-09-08",
  "mcp_endpoint": null,
  "mcp_docs_url": "https://docs.ada.cx/_mcp/server",
  "endpoint_status": "docs-only",
  "endpoint_http_status": 200,
  "endpoint_last_probed": "2026-09-04",
  "endpoint_wall_note": null,
  "canonical": true,
  "canonical_id": "14-ada",
  "also_listed_in": [],
  "source_file": "14-inbound-plg-chat.md",
  "source_line": 65,
  "file_index": 3,
  "category_num": "14",
  "category_slug": "inbound-plg-chat",
  "category_label": "Inbound & PLG Chat",
  "heading": "Ada",
  "missing_schema_fields": [],
  "extra_fields": {},
  "display_rank": 161
}