{
  "id": "14-intercom",
  "slug": "intercom",
  "normalized_name": "intercom",
  "name": "Intercom (Fin)",
  "vendor_url": "intercom.com",
  "category": "inbound-plg-chat",
  "what_it_does": "Customer service/helpdesk platform whose \"Fin\" AI agent resolves support and pre-sales chat conversations autonomously across a website widget, email, and other channels.",
  "ai_features": "Fin is a genuine LLM-based conversational agent (originally built on OpenAI GPT-4, moved to Anthropic Claude for \"Fin 2\" in 2024) that can both answer questions and take actions on a customer's behalf. \"Fin Apex 1.0\" (March 2026) is described as a purpose-built, post-trained model for customer support, and \"Fin Operator\" (May 2026) is an agent that monitors and improves Fin's own performance - sourced from Wikipedia's company history rather than vendor copy alone, so more substantiated than most AI claims in this category, though still worth a second source.",
  "mcp_status": "official",
  "mcp_url": "https://mcp.intercom.com/mcp (EU: https://mcp.eu.intercom.com/mcp); listing: https://www.pulsemcp.com/servers/intercom",
  "mcp_auth": "OAuth (browser-based, recommended) or a Bearer token using an Intercom API token; Streamable HTTP transport, 13 exposed tools covering conversations, contacts, companies, and Help Center articles.",
  "api_gate": "paid - API/MCP access requires an Intercom account; specific plan-level gating for API access specifically was not confirmed in the sources reviewed.",
  "revops_role": "Inbound support-and-sales chat system of record, one of the more technically credible \"AI agent\" implementations in this category with a real, documented MCP server.",
  "tier": "RESEARCHED",
  "last_checked": "2026-08-24",
  "sources": "https://www.intercom.com, https://en.wikipedia.org/wiki/Intercom_(company), https://developers.intercom.com/docs/guides/mcp, https://www.pulsemcp.com/servers/intercom, https://fin.ai",
  "notes": "STATUS FLAG - corporate identity is in flux and needs a second source. Per Wikipedia, Intercom Inc. formally renamed itself \"Fin\" in May 2026, and in June 2026 agreed to be acquired by Salesforce for roughly $3.6B (deal expected to close Q4 of Salesforce's FY2027) - this was sourced from a single tertiary reference in this pass and was not independently corroborated via a press release, so treat the acquisition specifics as unconfirmed pending a direct check. Consumer-facing branding (intercom.com, fin.ai) still presents \"Intercom\" as the helpdesk and \"Fin\" as its AI agent as of this research date, not yet reflecting a full rename.",
  "mcp_status_bucket": "official",
  "api_gate_bucket": "paid",
  "mcp_urls": [
    "https://mcp.intercom.com/mcp",
    "https://mcp.eu.intercom.com/mcp",
    "https://www.pulsemcp.com/servers/intercom"
  ],
  "source_urls": [
    "https://www.intercom.com",
    "https://en.wikipedia.org/wiki/Intercom_(company",
    "https://developers.intercom.com/docs/guides/mcp",
    "https://www.pulsemcp.com/servers/intercom",
    "https://fin.ai"
  ],
  "source_annotations": [],
  "vendor_domain": "intercom.com",
  "display_name": "Intercom (Fin)",
  "docs_url": null,
  "jobs": [
    "answer-inbound-chat"
  ],
  "jobs_tagged_by": "machine-pass",
  "jobs_tagged_on": "2026-08-25",
  "github_url": null,
  "github_stars": null,
  "github_last_commit": null,
  "github_archived": null,
  "github_fetched_on": null,
  "github_candidates": [],
  "docs_digest": null,
  "docs_last_crawled": null,
  "submission": null,
  "mcp_tools": [],
  "mcp_tool_count": 0,
  "mcp_tools_evidence": null,
  "mcp_tools_repo": null,
  "mcp_tools_repo_party": null,
  "mcp_catalog_shape": null,
  "mcp_catalog_note": null,
  "mcp_tools_fetched_on": null,
  "cli_status": "official",
  "cli_party": "first",
  "cli_binary": "fin",
  "cli_install": [
    {
      "cmd": "npm install -g @intercom/cli",
      "manager": "npm",
      "source_url": "https://www.npmjs.com/package/@intercom/cli",
      "party": "first",
      "fetched_on": "2026-09-27"
    }
  ],
  "cli_login": null,
  "cli_commands_seen": [],
  "cli_docs_url": null,
  "cli_repo": null,
  "cli_packages": [
    {
      "kind": "npm",
      "package": "@intercom/cli",
      "version": "0.13.0",
      "party": "first",
      "url": "https://www.npmjs.com/package/@intercom/cli"
    }
  ],
  "cli_evidence": "npm",
  "cli_checked_on": "2026-09-27",
  "github_org": "intercom",
  "github_org_status": "resolved",
  "github_org_url": "https://github.com/intercom",
  "github_org_evidence": {
    "rule": "rule 3",
    "url": "search q=Intercom",
    "matched_domain": "intercom.com",
    "via": "website",
    "detail": "account website https://www.intercom.com has the vendor's domain",
    "confidence": "strong",
    "candidates_rejected": []
  },
  "github_org_repos": 30,
  "github_org_repos_mcp": 1,
  "github_org_repos_cli": 0,
  "github_org_latest_activity": "2026-09-08T09:46:16Z",
  "github_org_recent_repos": [
    {
      "name": "intercom-react-native",
      "url": "https://github.com/intercom/intercom-react-native",
      "kind": "sdk",
      "description": "React Native wrapper to bridge our iOS and Android SDK",
      "stars": 167,
      "pushed_at": "2026-09-08",
      "latest_release": "10.7.0"
    },
    {
      "name": "Intercom-OpenAPI",
      "url": "https://github.com/intercom/Intercom-OpenAPI",
      "kind": "api-client",
      "description": "An OpenAPI description for Intercom's REST API",
      "stars": 15,
      "pushed_at": "2026-09-08",
      "latest_release": null
    },
    {
      "name": "intercom-android",
      "url": "https://github.com/intercom/intercom-android",
      "kind": "sdk",
      "description": "Intercom for Android, for integrating Intercom into your Android application.",
      "stars": 289,
      "pushed_at": "2026-09-04",
      "latest_release": "18.9.3"
    },
    {
      "name": "intercom-ios-sp",
      "url": "https://github.com/intercom/intercom-ios-sp",
      "kind": "sdk",
      "description": "The Official Swift Package for Intercom's iOS SDK",
      "stars": 9,
      "pushed_at": "2026-09-04",
      "latest_release": "19.8.1"
    },
    {
      "name": "intercom-ios",
      "url": "https://github.com/intercom/intercom-ios",
      "kind": "sdk",
      "description": ":iphone: Intercom for iOS, for integrating Intercom into your iOS application.",
      "stars": 386,
      "pushed_at": "2026-09-04",
      "latest_release": "19.8.1"
    }
  ],
  "github_org_checked_on": "2026-09-08",
  "mcp_endpoint": "https://mcp.intercom.com/mcp",
  "mcp_docs_url": null,
  "endpoint_status": "live-auth-gated",
  "endpoint_http_status": 401,
  "endpoint_last_probed": "2026-09-04",
  "endpoint_wall_note": null,
  "canonical": true,
  "canonical_id": "14-intercom",
  "also_listed_in": [],
  "source_file": "14-inbound-plg-chat.md",
  "source_line": 46,
  "file_index": 2,
  "category_num": "14",
  "category_slug": "inbound-plg-chat",
  "category_label": "Inbound & PLG Chat",
  "heading": "Intercom (Fin)",
  "missing_schema_fields": [],
  "extra_fields": {},
  "display_rank": 102
}