{
  "id": "14-pylon",
  "slug": "pylon",
  "normalized_name": "pylon",
  "name": "Pylon",
  "vendor_url": "usepylon.com",
  "category": "inbound-plg-chat",
  "what_it_does": "\"Agentic\" B2B customer support platform (Slack, Teams, email, chat, SMS, WhatsApp, phone) where AI agents and humans jointly investigate, resolve, and act on support signals.",
  "ai_features": "Multiple purpose-built agents (Assist Agent for investigation/task delegation, Background Agent for automated skill execution, Slack Agent, Support Agent for automated resolution) plus reusable \"Skills\" - a genuinely agentic architecture per vendor description; depth not independently verified.",
  "mcp_status": "official",
  "mcp_url": "https://mcp.usepylon.com ; https://www.pulsemcp.com/servers/pylon (a separate community server by Justin Beckwith also exists)",
  "mcp_auth": "OAuth 2.0 over stateless streamable HTTP; access is permission-scoped so a connected AI tool can only see/change what the authenticated user could already see in the Pylon dashboard.",
  "api_gate": "unknown. No public pricing page was found; the pricing route is a demo-booking form (\"Schedule a personalized 30-minute demo\"), consistent with a sales-led model, but no explicit enterprise-only statement was found either.",
  "revops_role": "CATEGORY-FIT NOTE - Pylon is fundamentally a B2B support/ticketing platform, not an inbound-chat-qualification or PLG-signal tool. Included here because its AI agents work the same \"inbound signal -> route/resolve\" motion this category covers and it has one of the cleanest official MCP servers in the set; a future pass may be better served moving it to conversation-intel or a dedicated support-ops category if one is added.",
  "tier": "RESEARCHED",
  "last_checked": "2026-08-24",
  "sources": "https://usepylon.com, https://usepylon.com/mcp, https://usepylon.com/pricing, https://www.pulsemcp.com/servers/pylon, https://docs.usepylon.com/pylon-docs/developer/api",
  "notes": "None. [api_gate 2026-08-25] Re-checked and left unknown, honestly: usepylon.com/pricing is a demo-booking page with no tiers or prices and no pricing link exists in nav or footer; the public API reference states only that admin users can create API tokens, with no plan requirement. Checked against https://docs.usepylon.com/pylon-docs/developer/api.",
  "mcp_status_bucket": "official",
  "api_gate_bucket": "unknown",
  "mcp_urls": [
    "https://mcp.usepylon.com",
    "https://www.pulsemcp.com/servers/pylon"
  ],
  "source_urls": [
    "https://usepylon.com",
    "https://usepylon.com/mcp",
    "https://usepylon.com/pricing",
    "https://www.pulsemcp.com/servers/pylon",
    "https://docs.usepylon.com/pylon-docs/developer/api"
  ],
  "source_annotations": [],
  "vendor_domain": "usepylon.com",
  "display_name": "Pylon",
  "docs_url": null,
  "jobs": [
    "answer-inbound-chat"
  ],
  "jobs_tagged_by": "machine-pass",
  "jobs_tagged_on": "2026-08-25",
  "github_url": null,
  "github_stars": null,
  "github_last_commit": null,
  "github_archived": null,
  "github_fetched_on": null,
  "github_candidates": [],
  "docs_digest": null,
  "docs_last_crawled": null,
  "submission": null,
  "mcp_tools": [],
  "mcp_tool_count": 0,
  "mcp_tools_evidence": null,
  "mcp_tools_repo": null,
  "mcp_tools_repo_party": null,
  "mcp_catalog_shape": null,
  "mcp_catalog_note": null,
  "mcp_tools_fetched_on": null,
  "cli_status": "none-found",
  "cli_party": null,
  "cli_binary": null,
  "cli_install": [],
  "cli_login": null,
  "cli_commands_seen": [],
  "cli_docs_url": null,
  "cli_repo": null,
  "cli_packages": [],
  "cli_evidence": null,
  "cli_checked_on": "2026-09-27",
  "github_org": null,
  "github_org_status": "unresolved",
  "github_org_url": null,
  "github_org_evidence": {
    "rule": null,
    "reason": "github candidates were seen but none passed the evidence rules",
    "candidates_rejected": [
      {
        "login": "pylon",
        "from": "rule 3 (Pylon)",
        "type": "Organization",
        "website": "https://pylon.com",
        "rejected": "website pylon.com does not match usepylon.com"
      },
      {
        "login": "Pylons",
        "from": "rule 3 (Pylon)",
        "type": "Organization",
        "website": "https://pylonsproject.org",
        "rejected": "website pylonsproject.org does not match usepylon.com"
      },
      {
        "login": "pylonmc",
        "from": "rule 3 (Pylon)",
        "type": "Organization",
        "website": null,
        "rejected": "website (none) does not match usepylon.com"
      },
      {
        "login": "Pylons-tech",
        "from": "rule 3 (Pylon)",
        "type": "Organization",
        "website": "pylons.tech",
        "rejected": "website pylons.tech does not match usepylon.com"
      },
      {
        "login": "pylonbot",
        "from": "rule 3 (Pylon)",
        "type": "Organization",
        "website": "https://pylon.bot",
        "rejected": "website pylon.bot does not match usepylon.com"
      }
    ]
  },
  "github_org_repos": 0,
  "github_org_repos_mcp": 0,
  "github_org_repos_cli": 0,
  "github_org_latest_activity": null,
  "github_org_recent_repos": [],
  "github_org_checked_on": "2026-09-08",
  "mcp_endpoint": "https://mcp.usepylon.com",
  "mcp_docs_url": null,
  "endpoint_status": "live-auth-gated",
  "endpoint_http_status": 401,
  "endpoint_last_probed": "2026-09-04",
  "endpoint_wall_note": null,
  "canonical": true,
  "canonical_id": "14-pylon",
  "also_listed_in": [],
  "source_file": "14-inbound-plg-chat.md",
  "source_line": 179,
  "file_index": 9,
  "category_num": "14",
  "category_slug": "inbound-plg-chat",
  "category_label": "Inbound & PLG Chat",
  "heading": "Pylon",
  "missing_schema_fields": [],
  "extra_fields": {},
  "display_rank": 199
}