{
  "id": "14-tidio",
  "slug": "tidio",
  "normalized_name": "tidio",
  "name": "Tidio",
  "vendor_url": "tidio.com",
  "category": "inbound-plg-chat",
  "what_it_does": "Customer-service platform combining live chat, a help desk, and an AI agent (\"Lyro\") that resolves routine support/sales questions automatically.",
  "ai_features": "Lyro AI Agent is marketed to resolve \"up to 90%\" of low-level questions with an \"80% resolution rate across 10,000 chats a month,\" answering in the brand's voice with context awareness - vendor-stated figures, not independently verified.",
  "mcp_status": "official",
  "mcp_url": "https://github.com/TidioPoland/tidio-mcp-connector (https://tid.io/mcp 301-redirects here)",
  "mcp_auth": "OAuth: the tidio_connect tool opens a browser to Tidio's login page, then stores access and refresh tokens locally in ~/.tidio-mcp/credentials.json.",
  "api_gate": "free (limited). Self-serve, no-card-required free tier exists; a \"Premium Plan\" and enterprise options are directed to sales for pricing.",
  "revops_role": "Widely deployed (300,000+ businesses per vendor) SMB-friendly inbound chat/support layer.",
  "tier": "RESEARCHED",
  "last_checked": "2026-09-02",
  "sources": "https://www.tidio.com, https://github.com/TidioPoland/tidio-mcp-connector, https://tid.io/mcp, https://www.tidio.com/ai-agent/build-and-integrate/",
  "notes": "Tidio's own marketing copy lists \"REST APIs, webhooks, JS actions, or Model Context Protocol (MCP)\" as supported integration methods, but no dedicated MCP docs page, repo, or listing could be located on tidio.com, PulseMCP, mcp.so, or glama.ai during this research pass - per this directory's law that an MCP claim requires a URL in hand, this is logged as none-found rather than official/community despite the vendor's own claim. Re-check before the next pass. 2026-09-02: mcp_status none-found -> official, narrowly. Tidio's short domain https://tid.io/mcp 301-redirects to github.com/TidioPoland/tidio-mcp-connector, a repo under the TidioPoland GitHub organisation (whose profile links tidio.com), and mcpservers.org lists it with an official badge. It is a small setup connector: three tools (tidio_connect, tidio_status, tidio_disconnect) plus embed-code generation so an AI assistant or Lovable can wire Tidio onto a site; it does not expose conversations, contacts or Lyro data. Separately, https://www.tidio.com/ai-agent/build-and-integrate/ describes Lyro consuming MCP servers (Shopify, Guru, Stripe), which makes Lyro an MCP client. The community server github.com/adrmrn/tidio-mcp wraps the Tidio REST API. The \"no dedicated MCP docs page, repo, or listing\" sentence above is superseded.",
  "mcp_status_bucket": "official",
  "api_gate_bucket": "free",
  "mcp_urls": [
    "https://github.com/TidioPoland/tidio-mcp-connector",
    "https://tid.io/mcp"
  ],
  "source_urls": [
    "https://www.tidio.com",
    "https://github.com/TidioPoland/tidio-mcp-connector",
    "https://tid.io/mcp",
    "https://www.tidio.com/ai-agent/build-and-integrate/"
  ],
  "source_annotations": [],
  "vendor_domain": "tidio.com",
  "display_name": "Tidio",
  "docs_url": null,
  "jobs": [
    "answer-inbound-chat"
  ],
  "jobs_tagged_by": "machine-pass",
  "jobs_tagged_on": "2026-08-25",
  "github_url": null,
  "github_stars": null,
  "github_last_commit": null,
  "github_archived": null,
  "github_fetched_on": null,
  "github_candidates": [
    "https://github.com/TidioPoland/tidio-mcp-connector",
    "https://github.com/TidioPoland/tidio-mcp-connector"
  ],
  "docs_digest": null,
  "docs_last_crawled": null,
  "submission": null,
  "mcp_tools": [
    {
      "name": "generate_tidio_embed",
      "description": "Generate Tidio embed code for a specific public key. Use this if you already have your public key, or use tidio_connect for automatic setup.",
      "required_params": [],
      "evidence": "source",
      "repo_party": "first-party",
      "source_party": null,
      "risk": "read"
    },
    {
      "name": "tidio_connect",
      "description": "Connect to Tidio and automatically get your public key. Opens browser for authentication, then returns the public key and embed code. This is the recommended way to set up Tidio.",
      "required_params": [],
      "evidence": "source",
      "repo_party": "first-party",
      "source_party": null,
      "risk": "read"
    },
    {
      "name": "tidio_disconnect",
      "description": "Disconnect from Tidio and clear stored credentials.",
      "required_params": [],
      "evidence": "source",
      "repo_party": "first-party",
      "source_party": null,
      "risk": "read"
    },
    {
      "name": "tidio_status",
      "description": "Check if Tidio is connected and get the current public key and embed code. Use this to see your connection status.",
      "required_params": [],
      "evidence": "source",
      "repo_party": "first-party",
      "source_party": null,
      "risk": "read"
    }
  ],
  "mcp_tool_count": 4,
  "mcp_tools_evidence": "source",
  "mcp_tools_repo": "TidioPoland/tidio-mcp-connector",
  "mcp_tools_repo_party": "first-party",
  "mcp_catalog_shape": "fixed",
  "mcp_catalog_note": null,
  "mcp_tools_fetched_on": "2026-09-27",
  "cli_status": "none-found",
  "cli_party": null,
  "cli_binary": null,
  "cli_install": [],
  "cli_login": null,
  "cli_commands_seen": [],
  "cli_docs_url": null,
  "cli_repo": null,
  "cli_packages": [],
  "cli_evidence": null,
  "cli_checked_on": "2026-09-27",
  "github_org": "TidioPoland",
  "github_org_status": "resolved",
  "github_org_url": "https://github.com/TidioPoland",
  "github_org_evidence": {
    "rule": "rule 1",
    "url": "https://github.com/TidioPoland/tidio-mcp-connector",
    "matched_domain": "tidio.com",
    "via": "website",
    "detail": "account website https://www.tidio.com/ has the vendor's domain",
    "confidence": "strong",
    "candidates_rejected": []
  },
  "github_org_repos": 8,
  "github_org_repos_mcp": 1,
  "github_org_repos_cli": 0,
  "github_org_latest_activity": "2026-08-25T08:05:37Z",
  "github_org_recent_repos": [
    {
      "name": "eslint-plugin-tidio",
      "url": "https://github.com/TidioPoland/eslint-plugin-tidio",
      "kind": "plugin-or-integration",
      "description": null,
      "stars": 4,
      "pushed_at": "2026-08-25",
      "latest_release": "v6.0.0"
    },
    {
      "name": "eslint-plugin-tidio-additional-rules",
      "url": "https://github.com/TidioPoland/eslint-plugin-tidio-additional-rules",
      "kind": "plugin-or-integration",
      "description": null,
      "stars": 0,
      "pushed_at": "2026-08-25",
      "latest_release": "v3.0.0"
    },
    {
      "name": "tidio-lp-tracking",
      "url": "https://github.com/TidioPoland/tidio-lp-tracking",
      "kind": "other",
      "description": "Tracking for LPs",
      "stars": 0,
      "pushed_at": "2026-03-27",
      "latest_release": null
    },
    {
      "name": "tidio-widget-react-native-expo",
      "url": "https://github.com/TidioPoland/tidio-widget-react-native-expo",
      "kind": "docs-or-examples",
      "description": "Example React Native (Expo) app showcasing Tidio Widget integration.",
      "stars": 0,
      "pushed_at": "2026-03-11",
      "latest_release": null
    },
    {
      "name": "tidio-mcp-connector",
      "url": "https://github.com/TidioPoland/tidio-mcp-connector",
      "kind": "mcp-server",
      "description": "Connect AI assistants to Tidio with one command and start offering instant support through chatbot and live chat interactions",
      "stars": 1,
      "pushed_at": "2026-01-19",
      "latest_release": null
    }
  ],
  "github_org_checked_on": "2026-09-08",
  "mcp_endpoint": null,
  "mcp_docs_url": "https://github.com/TidioPoland/tidio-mcp-connector",
  "endpoint_status": "repo-local",
  "endpoint_http_status": 200,
  "endpoint_last_probed": "2026-09-04",
  "endpoint_wall_note": null,
  "canonical": true,
  "canonical_id": "14-tidio",
  "also_listed_in": [],
  "source_file": "14-inbound-plg-chat.md",
  "source_line": 237,
  "file_index": 12,
  "category_num": "14",
  "category_slug": "inbound-plg-chat",
  "category_label": "Inbound & PLG Chat",
  "heading": "Tidio",
  "missing_schema_fields": [],
  "extra_fields": {},
  "display_rank": 54
}