{
  "id": "14-ultimate-ai",
  "slug": "ultimate-ai",
  "normalized_name": "ultimate ai",
  "name": "Ultimate.ai (Ultimate)",
  "vendor_url": "getultimate.ai (domain no longer resolves)",
  "category": "inbound-plg-chat",
  "what_it_does": "unknown in current standalone form - was an AI customer-service-automation platform (chatbot/agent resolving support tickets) before being acquired; the product's functionality reportedly continues inside Zendesk's own AI Agents line rather than as an independent Ultimate-branded product.",
  "ai_features": "unknown - no live standalone product surface exists to evaluate in this pass.",
  "mcp_status": "none-found",
  "mcp_url": "none",
  "mcp_auth": "n/a",
  "api_gate": "n/a - not sold as a standalone product.",
  "revops_role": "n/a today - historically an AI support-automation layer, now presumed folded into Zendesk's AI Agents.",
  "tier": "RESEARCHED",
  "last_checked": "2026-09-02",
  "sources": "https://www.zendesk.com/newsroom/press-releases/ (press release \"Zendesk to Acquire Ultimate,\" dated March 13, 2024, referenced via the newsroom listing)",
  "notes": "STATUS FLAG - CONFIRMED ACQUIRED, integration outcome not independently confirmed beyond the announcement. Zendesk's own newsroom lists a March 13, 2024 press release titled \"Zendesk to Acquire Ultimate.\" The historical getultimate.ai domain no longer resolves (DNS lookup failure) as of this research pass, consistent with the product being folded into Zendesk rather than sold separately, but the exact current state of the technology inside Zendesk's product line was not independently confirmed beyond the acquisition announcement itself. 2026-09-02: re-checked. getultimate.ai still fails to resolve (curl returned no HTTP response); no vendor page exists to state the outcome, so none-found stands rather than n-a.",
  "mcp_status_bucket": "none-found",
  "api_gate_bucket": "n-a",
  "mcp_urls": [],
  "source_urls": [
    "https://www.zendesk.com/newsroom/press-releases/"
  ],
  "source_annotations": [
    "press release \"Zendesk to Acquire Ultimate",
    "\" dated March 13",
    "2024",
    "referenced via the newsroom listing"
  ],
  "vendor_domain": "getultimate.ai",
  "display_name": "Ultimate.ai (Ultimate)",
  "docs_url": null,
  "jobs": [],
  "jobs_tagged_by": null,
  "jobs_tagged_on": null,
  "github_url": null,
  "github_stars": null,
  "github_last_commit": null,
  "github_archived": null,
  "github_fetched_on": null,
  "github_candidates": [],
  "docs_digest": null,
  "docs_last_crawled": null,
  "submission": null,
  "mcp_tools": [],
  "mcp_tool_count": 0,
  "mcp_tools_evidence": null,
  "mcp_tools_repo": null,
  "mcp_tools_repo_party": null,
  "mcp_catalog_shape": null,
  "mcp_catalog_note": null,
  "mcp_tools_fetched_on": null,
  "cli_status": "none-found",
  "cli_party": null,
  "cli_binary": null,
  "cli_install": [],
  "cli_login": null,
  "cli_commands_seen": [],
  "cli_docs_url": null,
  "cli_repo": null,
  "cli_packages": [],
  "cli_evidence": null,
  "cli_checked_on": "2026-09-27",
  "github_org": null,
  "github_org_status": "no-github-signal",
  "github_org_url": null,
  "github_org_evidence": {
    "rule": null,
    "reason": "no github.com URL on the entry and the org search returned nothing",
    "candidates_rejected": []
  },
  "github_org_repos": 0,
  "github_org_repos_mcp": 0,
  "github_org_repos_cli": 0,
  "github_org_latest_activity": null,
  "github_org_recent_repos": [],
  "github_org_checked_on": "2026-09-08",
  "mcp_endpoint": null,
  "mcp_docs_url": null,
  "endpoint_status": "not-applicable",
  "endpoint_http_status": null,
  "endpoint_last_probed": null,
  "endpoint_wall_note": null,
  "canonical": true,
  "canonical_id": "14-ultimate-ai",
  "also_listed_in": [],
  "source_file": "14-inbound-plg-chat.md",
  "source_line": 275,
  "file_index": 14,
  "category_num": "14",
  "category_slug": "inbound-plg-chat",
  "category_label": "Inbound & PLG Chat",
  "heading": "Ultimate.ai",
  "missing_schema_fields": [],
  "extra_fields": {},
  "display_rank": 1253
}