# Microsoft Dynamics 365 Sales documentation

Research date: 2026-09-07

Documentation coverage: partial.

Reference index, not a mirror of complete vendor documentation. Retrieved pages do not prove the MCP works.

## What it does

Microsoft's enterprise CRM for sales, built on Dataverse and the Power Platform, covering leads, opportunities, accounts and forecasting, with a first-party MCP server that lets Copilot Studio agents and other MCP clients qualify leads, research opportunities and read and write Dataverse records.

## Access and connection

MCP support: official

Access requirements: paid - Microsoft publishes per-seat prices with a self-serve "Buy now" path for the two lower tiers: Dynamics 365 Sales Professional at "$65.00 user/month, paid yearly" and Sales Enterprise Edition at "$105.00 user/month, paid yearly", with Sales Premium at "$150.00 user/month, paid yearly" routed to "Contact us". The MCP path costs more than a licence, because it additionally consumes Copilot Studio credits per tool call and requires tenant admin rights the buyer may not hold.

Authentication: enterprise gate. Microsoft Entra identity; the documented prerequisites are admin permissions in Dynamics 365 Sales, admin permissions in Copilot Studio, an environment-level allowance for non-Copilot-Studio MCP clients to reach the Dataverse MCP server, and enough Copilot Studio credits to cover the tool calls.

Research checked: 2026-09-07

These details come from catalog research. Check vendor sources for current setup instructions; this is not proof of a tested connection.

## Sources

- https://learn.microsoft.com/en-us/dynamics365/sales/connect-agents-to-model-context-protocol
- https://www.microsoft.com/en-us/dynamics-365/products/sales/pricing
- https://agent365.svc.cloud.microsoft/mcp/environments/

## Retrieved pages

- https://www.microsoft.com/en-us/dynamics-365/products/sales/pricing (fetched)