Forethought (now "Forethought AI Agents by Zendesk") documentation
Research date: 2026-09-02
Documentation coverage: not-retrieved.
Reference index, not a mirror of complete vendor documentation. Retrieved pages do not prove the MCP works.
What it does
Omnichannel AI agent ("Solve") that resolves customer support and pre-sales issues across chat, email, voice, and a headless API, trained on a company's past tickets and help-center content.
Access and connection
MCP support: unknown
Access requirements: enterprise-only. No published pricing; the pricing page lists Team/Professional/Enterprise tiers all behind "Get a Quote," and the FAQ states Forethought offers a "Proof of Value (POV) instead of a traditional free trial."
Authentication: unknown
Research checked: 2026-09-02
These details come from the catalog research. Check the vendor sources below for current setup instructions. They do not establish that a connection or tool call was tested.
Sources
- https://www.forethought.ai
- https://www.forethought.ai/pricing
- https://www.zendesk.com/newsroom/press-releases/zendesk-completes-acquisition-of-forethought/
- https://forethought.ai/channels/headless