# Pylon documentation

Research date: 2026-08-24

Documentation coverage: not-retrieved.

Reference index, not a mirror of complete vendor documentation. Retrieved pages do not prove the MCP works.

## What it does

"Agentic" B2B customer support platform (Slack, Teams, email, chat, SMS, WhatsApp, phone) where AI agents and humans jointly investigate, resolve, and act on support signals.

## Access and connection

MCP support: official

Access requirements: unknown. No public pricing page was found; the pricing route is a demo-booking form ("Schedule a personalized 30-minute demo"), consistent with a sales-led model, but no explicit enterprise-only statement was found either.

Authentication: OAuth 2.0 over stateless streamable HTTP; access is permission-scoped so a connected AI tool can only see/change what the authenticated user could already see in the Pylon dashboard.

Research checked: 2026-08-24

These details come from catalog research. Check vendor sources for current setup instructions; this is not proof of a tested connection.

## Sources

- https://usepylon.com
- https://usepylon.com/mcp
- https://usepylon.com/pricing
- https://www.pulsemcp.com/servers/pylon
- https://docs.usepylon.com/pylon-docs/developer/api
- https://mcp.usepylon.com

## Retrieved pages