# Forethought (now "Forethought AI Agents by Zendesk")
ID: 14-forethought
Page: https://gtmmcps.com/tools/14-forethought
JSON: https://gtmmcps.com/data/tools/14-forethought.json
Documentation references: https://gtmmcps.com/docs/14-forethought/
Category: Inbound & PLG Chat
MCP support: unknown
Testing: RESEARCHED
API access: enterprise-only
Last checked: 2026-09-02
Endpoint check: not-applicable; date: Not recorded

Omnichannel AI agent ("Solve") that resolves customer support and pre-sales issues across chat, email, voice, and a headless API, trained on a company's past tickets and help-center content.

## MCP links
- https://forethought.ai/channels/headless

## Sources
- https://www.forethought.ai
- https://www.forethought.ai/pricing
- https://www.zendesk.com/newsroom/press-releases/zendesk-completes-acquisition-of-forethought/
- https://forethought.ai/channels/headless

## Research notes
STATUS FLAG - ACQUIRED. Zendesk announced intent to acquire Forethought on March 11, 2026 and completed the acquisition March 26, 2026. forethought.ai now carries a banner reading "A new chapter begins: Forethought is now part of Zendesk," and Zendesk is rebranding the technology "Forethought AI Agents by Zendesk" for deployment across its own Resolution Platform. Checked PulseMCP for an MCP server - zero results. 2026-09-02: mcp_status none-found -> unknown. https://forethought.ai/channels/headless is titled "Headless CX AI Platform: SDK + API + MCP" and its MCP section reads only "Connect your systems, data, and business rules to agentic AI so every interaction is grounded in real context"; a search snippet of the same page describes the offer as "Agent SDK, API access, and MCP Client", which would make Forethought a consumer of MCP servers rather than a publisher. No endpoint, docs or auth are published, forethought.ai has no llms.txt and the official MCP registry has no entry. A first-party mention that does not even settle server versus client is unknown, not official. Zendesk's own MCP server (announced at Relate, May 2026) is a separate question for the Zendesk backlog item.

## Named capabilities
Tool names below are reported by sources. Their presence is not a successful call.

## CLI evidence
Status: none-found

Read current vendor documentation before configuring or running commands.