# Front
ID: 14-front
Page: https://gtmmcps.com/tools/14-front
JSON: https://gtmmcps.com/data/tools/14-front.json
Documentation references: https://gtmmcps.com/docs/14-front/
Category: Inbound & PLG Chat
MCP support: official
Testing: RESEARCHED
API access: paid
Last checked: 2026-09-07
Endpoint check: not-probed; date: Not recorded

A shared-inbox and customer-communication platform where email, SMS, social and chat land in team inboxes with assignment, internal comments and rules, and, since July 2026, an MCP server that lets an AI agent search and read conversations, draft and send replies, comment, tag and assign, all as a named teammate.

## MCP links
- https://mcp.frontapp.com/mcp
- https://dev.frontapp.com/docs/mcp-server

## Sources
- https://dev.frontapp.com/docs/mcp-server
- https://front.com/pricing
- https://mcp.frontapp.com/mcp

## Research notes
Verified 2026-09-07: POST of an MCP initialize to https://mcp.frontapp.com/mcp returned HTTP 401 with {"error":"Missing authentication token."}, confirming a live auth-gated server, and the endpoint, transport (Streamable HTTP), spec version (2025-11-25), auth model and scopes are all printed on Front's own developer page. THE MISSING DCR IS THE FINDING and is the sort of detail this directory exists to record: an official server that a large share of MCP clients cannot connect to, because Front requires a confidential client and says so plainly. A user who installs Front from an official client directory skips the developer-app setup; everyone else has to create a Front developer app under Settings, Company, Developer, add an OAuth feature and supply the client ID and secret. Write and send scopes mean an agent connected here can email real customers as a named teammate, so the per-teammate attribution model is a safety feature worth understanding before a bench test rather than after. Open beta status is the vendor's own label, quoted: "This feature is in open beta. Everyone has access, but bug fixes, improvements, and other details are still being worked on." 2026-09-07: https://mcp.frontapp.com/mcp returned 401 to an MCP initialize POST. frontapp.com is Front's own API domain (https://mcp.frontapp.com/mcp).

## Named capabilities
Tool names below are reported by sources. Their presence is not a successful call.

## CLI evidence
Status: none-found

Read current vendor documentation before configuring or running commands.