# Help Scout
ID: 14-help-scout
Page: https://gtmmcps.com/tools/14-help-scout
JSON: https://gtmmcps.com/data/tools/14-help-scout.json
Documentation references: https://gtmmcps.com/docs/14-help-scout/
Category: Inbound & PLG Chat
MCP support: official
Testing: RESEARCHED
API access: paid
Last checked: 2026-09-07
Endpoint check: not-probed; date: Not recorded

A shared inbox, live chat and knowledge-base product for customer-facing teams, with an MCP server that gives an AI agent read access to conversations, customers, organisations, reporting and Docs content, each teammate connecting under their own credentials and permissions.

## MCP links
- https://mcp.helpscout.net/mcp
- https://docs.helpscout.com/article/1779-connect-your-ai-agent-with-help-scout-to-search-conversations-and-pull-reports

## Sources
- https://docs.helpscout.com/article/1779-connect-your-ai-agent-with-help-scout-to-search-conversations-and-pull-reports
- https://www.helpscout.com/pricing/
- https://mcp.helpscout.net/mcp

## Research notes
Verified 2026-09-07: POST of an MCP initialize to https://mcp.helpscout.net/mcp returned HTTP 401 with {"error":"invalid_token","error_description":"No authorization provided"}, confirming a live auth-gated server, and the endpoint is printed in Help Scout's own help-centre article. Note the domain: helpscout.net, not helpscout.com, which is a discovery trap for anyone checking only the marketing domain. TWO PLAN GATES STACK INSIDE ONE PRODUCT and both are documented by the vendor: Standard and above reaches the server at all, but the report tools return nothing on Standard because the reporting API is not included there, so an agent on a Standard plan will silently get an empty answer to a reporting question rather than an error a user can act on. Access is stated to be read-only for new connections with writes on the roadmap, so this is currently the safest inbox in this file to hand an unsupervised agent. The article also records a client-side gate that has nothing to do with Help Scout: on Claude Team and Enterprise only an Owner can add a custom connector, and on ChatGPT Business and Enterprise a workspace admin must enable Developer mode first. Help Scout was not listed in Claude's connector directory as of the article's own text, so it is added as a custom connector by URL. 2026-09-07: https://mcp.helpscout.net/mcp returned 401 to an MCP initialize POST. helpscout.net is Help Scout's own domain (https://mcp.helpscout.net/mcp).

## Named capabilities
Tool names below are reported by sources. Their presence is not a successful call.

## CLI evidence
Status: none-found

Read current vendor documentation before configuring or running commands.