# Intercom (Fin)
ID: 14-intercom
Page: https://gtmmcps.com/tools/14-intercom
JSON: https://gtmmcps.com/data/tools/14-intercom.json
Documentation references: https://gtmmcps.com/docs/14-intercom/
Category: Inbound & PLG Chat
MCP support: official
Testing: RESEARCHED
API access: paid
Last checked: 2026-08-24
Endpoint check: live-auth-gated; date: 2026-09-04

Customer service/helpdesk platform whose "Fin" AI agent resolves support and pre-sales chat conversations autonomously across a website widget, email, and other channels.

## MCP links
- https://mcp.intercom.com/mcp
- https://mcp.eu.intercom.com/mcp
- https://www.pulsemcp.com/servers/intercom

## Sources
- https://www.intercom.com
- https://en.wikipedia.org/wiki/Intercom_(company
- https://developers.intercom.com/docs/guides/mcp
- https://www.pulsemcp.com/servers/intercom
- https://fin.ai

## Research notes
STATUS FLAG - corporate identity is in flux and needs a second source. Per Wikipedia, Intercom Inc. formally renamed itself "Fin" in May 2026, and in June 2026 agreed to be acquired by Salesforce for roughly $3.6B (deal expected to close Q4 of Salesforce's FY2027) - this was sourced from a single tertiary reference in this pass and was not independently corroborated via a press release, so treat the acquisition specifics as unconfirmed pending a direct check. Consumer-facing branding (intercom.com, fin.ai) still presents "Intercom" as the helpdesk and "Fin" as its AI agent as of this research date, not yet reflecting a full rename.

## Named capabilities
Tool names below are reported by sources. Their presence is not a successful call.

## CLI evidence
Status: official
- Reported install command: npm install -g @intercom/cli; source: https://www.npmjs.com/package/@intercom/cli

Read current vendor documentation before configuring or running commands.