Microsoft Dynamics 365 Sales documentation
Research date: 2026-09-07
Documentation coverage: not-retrieved.
Reference index, not a mirror of complete vendor documentation. Retrieved pages do not prove the MCP works.
What it does
Microsoft's enterprise CRM for sales, built on Dataverse and the Power Platform, covering leads, opportunities, accounts and forecasting, with a first-party MCP server that lets Copilot Studio agents and other MCP clients qualify leads, research opportunities and read and write Dataverse records.
Access and connection
MCP support: official
Access requirements: paid - Microsoft publishes per-seat prices with a self-serve "Buy now" path for the two lower tiers: Dynamics 365 Sales Professional at "$65.00 user/month, paid yearly" and Sales Enterprise Edition at "$105.00 user/month, paid yearly", with Sales Premium at "$150.00 user/month, paid yearly" routed to "Contact us". The MCP path costs more than a licence, because it additionally consumes Copilot Studio credits per tool call and requires tenant admin rights the buyer may not hold.
Authentication: enterprise gate. Microsoft Entra identity; the documented prerequisites are admin permissions in Dynamics 365 Sales, admin permissions in Copilot Studio, an environment-level allowance for non-Copilot-Studio MCP clients to reach the Dataverse MCP server, and enough Copilot Studio credits to cover the tool calls.
Research checked: 2026-09-07
These details come from the catalog research. Check the vendor sources below for current setup instructions. They do not establish that a connection or tool call was tested.
Sources
- https://learn.microsoft.com/en-us/dynamics365/sales/connect-agents-to-model-context-protocol
- https://www.microsoft.com/en-us/dynamics-365/products/sales/pricing
- https://agent365.svc.cloud.microsoft/mcp/environments/