Intercom (Fin) documentation
Research date: 2026-08-24
Documentation coverage: not-retrieved.
Reference index, not a mirror of complete vendor documentation. Retrieved pages do not prove the MCP works.
What it does
Customer service/helpdesk platform whose "Fin" AI agent resolves support and pre-sales chat conversations autonomously across a website widget, email, and other channels.
Access and connection
MCP support: official
Access requirements: paid - API/MCP access requires an Intercom account; specific plan-level gating for API access specifically was not confirmed in the sources reviewed.
Authentication: OAuth (browser-based, recommended) or a Bearer token using an Intercom API token; Streamable HTTP transport, 13 exposed tools covering conversations, contacts, companies, and Help Center articles.
Research checked: 2026-08-24
These details come from the catalog research. Check the vendor sources below for current setup instructions. They do not establish that a connection or tool call was tested.
Sources
- https://www.intercom.com
- https://en.wikipedia.org/wiki/Intercom_(company
- https://developers.intercom.com/docs/guides/mcp
- https://www.pulsemcp.com/servers/intercom
- https://fin.ai
- https://mcp.intercom.com/mcp
- https://mcp.eu.intercom.com/mcp